For the first store release, support is email-based. A contact form can be added later without changing the public support URL.
Contact
Support email
Use for
Support, privacy, account deletion, security and general app questions.
Typical response time
Usually within 7 days for support requests; within 30 days for privacy or deletion requests.
What We Can Help With
- Account sign-in, Compete nickname and profile issues.
- Mobile app installation, push notifications, device list and app version issues.
- Tournament registration, check-in, match rooms, judge calls and organizer access.
- Player search, rental teams, local events and calculator issues.
- Bug reports, feature requests and store review questions.
- Privacy, account deletion and data deletion requests.
Useful Details to Include
When contacting support, include as much of the following as applies:
- Your account email, if the issue is account-specific.
- Your platform: iOS, Android or web.
- Your device model and app version, if the issue is mobile-specific.
- A tournament link, tournament ID, match room link or organizer name for Compete issues.
- Screenshots or exact error messages, if available.
- Whether the issue happens every time or only in a specific tournament, screen or device.
Account and Data Deletion
If you want to delete your account or request deletion of account-related data, use the self-service flow described on Account and Data Deletion or email support@missingno.run.
Related Pages
- Privacy Policy: https://missingno.run/privacy
- Account and Data Deletion: https://missingno.run/data-deletion